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Reviews

***** Butch’s Pool and Spa Repair is rated 5.0 out of 5 stars, based on 52 reviews!

  • *****

    I cannot say enough good things about this company! Honest and reliable, and knowledgeable too! My "spool" is less than a year old, and we've had nothing but problems with it keeping prime, since day one. For months, I complained over and over and over again to the pool builder, who couldn't be bothered to fix it. Butch to the rescue! He was able to figure it out and fix it on the first visit and also found ANOTHER building defect that the pool builder did. Needless to say, while I'm annoyed that I have to pay money to fix something that the builder should've taken care of, at least it's money paid to someone that actually knows what they're doing.

  • *****

    They are rock stars!
    Job was done in two hours!!!
    New pool pump! Pool on mend!!!!
    Thank you ,you are awesome!

  • *****

    We had a great experience with this company. Carolyn took my call and I was able to send her pictures of our pump so they were able to figure out what we needed without even having to come to the house. The part was fairly expensive and hard to get, but she made sure to give me a quote on parts and labor so I knew what to expect to spend before she ordered it. They were able to get the part a couple days earlier than expected and came right out and fixed our pump in about 30 minutes. Hopefully we won't have any more issues with our pool equipment, but if we do, we will be calling Butch and Carolyn again.

  • *****

    butch's wife gave me a reasonable estimate over the phone. we set up a time for butch to come out and replace the timer on my spa. showed up on time, had it fixed in 20 minutes for the price quoted. what more can you ask for except both he and the wife were very pleasant to deal with. will only use them for my spa needs in the future.....great job guys

  • *****

    Great honest people that take the time to explain everything and find the most reasonable solution. Before coming over, they even asked several troubleshooting questions over the phone to make sure the service call was needed. So honest, would recommended to anyone looking for pool or spa work. Very reasonable rates, came to the house twice and was much more reasonable that the big store (wont name names) pricing. Had the parts here next day and have the spa running perfect.

  • *****

    I would definitely recommend Butch's for your pool and spa needs.
    First off, Caroline was an absolute pleasure to work with on the phone. Butch arrived well within the quoted time given. He was able to identify the issue with our spa immediately. Butch was able to get the spa back up and running in less than an hour.
    If needing to work on our spa in the future, Butch's will be my fist call.

  • *****

    I'm so glad we found him! He has done two repairs on our spa. His prices are reasonable and he and his wife are a pleasure to do business with!

  • *****

    Butch and his wife are the best. I have used Butch for many years. Love these guys! Prompt and reasonable pricing

  • *****

    Butch was prompt and kind. He repaired our pump while my wife was home. He saw what we were working with, the value of our equipment, and was hesitant that he could salvage it. But he repaired our leak and the pool equipment works significantly better than it ever has since we bought the house and inherited the equipment.

    I'd called them before regarding our filter and they told me how to clean it myself to save money, which I've done 3 times since.

    With free advice, prompt service, and fair pricing, I highly recommend them.

  • *****

    Loved using Butch's.... Answered the phone great, scheduled quick, super polite, showed up early, gave us economical options.
    So glad to find a good vendor.

  • *****

    Once again Butch and Caroline have come to our rescue. We have
    a pool that has intermittently been a real problem due to its old age.
    Butch and Caroline are the wizards of pools and helped us out IMMEDIATELY with sharp, wise service that solved the problems that others had only guessed at (at our expense). We are SO grateful for having a company that truly takes price in their work and for very reasonable pricing. I would say that I look forward to our future together except that I'm sure they've fixed the problems. THANKS again, so VERY Very much ...

  • *****

    I live in the High Desert and I am a homeowner with a Pool. I have had several repairs done to my pool by several pool repairmen up here. Butch and his wife by far exceeded my expectations as far as service. Butch comes when he says and does the job right every time. The charge for services and parts have always been fair. I've used them for 2 years now and have not looked into using anyone else. Thanks so much for answering my pool emergency on a Sunday, Butch and Caroline. You guys are awesome. Glad to have your business in the High Desert.

  • *****

    I have used Butch's Pool & Spa Service in the past and I am very pleased with their service and quality repairs. Today I replaced my Pentair filter canister that had failed after 12 years. I scheduled an appointment and Butch arrived early to start work with all the necessary parts in hand. He had my filter canister replaced within an hour and my pool was back in service for the Summer. Butch is very reliable and knowledgeable about all aspects of pool maintenance and repair. His prices for parts and labor are very competitive and always guaranteed. He is the best in the business in the high desert and I will never use anyone else to repair/replace my pool equipment!

  • *****

    Great service was charged an amazing price to get my pool pump up and running again and my Jacuzzi running again. Very professional and he was willing to explain everything to me which is very important. I will use them again in the future I give them 1 billion stars!

  • *****

    Freakin AMAZING! The woman on the phone Carolyn I believe was very sweet and I was happy that I didn't need to wait a week for them to come :) The man came, got things done like a great worker price was okay too found them out by Wayne's pool service who recommended me them...I Highly recommend them , very satisfied

  • *****

    What an amazing husband and wife team: Carolyn and Butch are our Tricities High Desert experts on pool improvements and repairs. Butch put in a 400k BTU heater for us and a solar blanket and hand roll-up kit too boot. Call these two first: if they cannot help you, with 3+ decades experience providing these services here, they have a rolodex of phone contacts of others who can.

  • *****

    Butch is the best. I can always count on him to do a great job at a fair rate. If you need help with your pool or spa this is The guy to call thank you again for always being so reliable.

  • *****

    Butch and Caroline are nothing short of awesome. They have gone WAY out of their way for us and our troublesome pine-needle filled pool and were prompt, budget-oriented and treated us like friends. These days I feel you rarely run across a company that really cares and, better yet, knows what they're doing but Butch's is very definitely that and then some. They are far and away the best in the high desert, believe me (and my family!).

  • *****

    Our pool/spa heater stopped working and of course I procrastinated and didn't call until the beginning of summer - when everyone suddenly wants repairs. Nevertheless, Butch was able to squeeze us in and came out within a few days of our call. It turned out to be an easy fix, but he also let me know what part to purchase online so that the next time I can fix it myself. He was informative and friendly and the price was very fair. His wife Carolyn was the one I spoke to on the phone several times and she was also a pleasure. I would definitely recommend them to others.

  • *****

    He came out on short notice and diagnosed the problem quickly. I was advised to contact the manufacturer to resolve the problem. Very fair and honest. Great experience.

  • *****

    Butchs a great guy, they came out on short notice on a Saturday, diagnosed my issue and informed me it should be a warranty issue to repair. Fair honest and on time. I would highly recommend for all pool repair needs.

  • *****

    Really glad I called Butch to check on my pool pump. I had an older single speed pump, that I had replaced the motor on a few years back. It was, as I thought...toast. Butch recommended that I get a new variable speed pump that would set me back $1300. Really glad that I took his advice. The new pump is really energy efficient, plus I got a manufacturer and SCE rebates. My electric bill is now almost 50% less per month. This pump will pay for itself in less than 2 years. As a bonus he also gave me a valve nozzle for my filter that is no longer manufactured for free. Very friendly, knowledgeable and professional.......Highly Recommend.

  • *****

    Was so happy to find Butch. He showed up when he said he would and gave us additional options to save money. Super happy with his service.

  • *****

    Butch is the BEST in the business. Both him and his wife are friendly, prompt, knowledgeable and reasonably priced. My husband and I were more than pleased with the overall experience with them. Don't waste your time and money on anyone else.

  • *****

    I love these guys they are great quick response and very helpful. Thanks

  • *****

    Butch replaced my very old pool heater just today and the service was great and the price was very fair including installation. Butch and his wife are so friendly and honest you just know when talking to them that they are a good find in the pool business world. Thank you Butch's pool and spa repair. Brian G. Sheridan.

  • *****

    My spa is an older model and came with the newly purchased home "as is." I could not get the temperature above 83 degrees and the spa would continue to run. I requested a quote on HomeAdvisor and Thumbtack. No responses. I decided to search on Yelp. Butch easily accommodated my schedule and arrived right on time. No repairs were needed, I simply did not understand the induction heat system and how it worked. Butch explained the system to me, showed me how it works and checked for any issues. At the end of the day, I was relaxing in perfect 101 degree water. Very pleased with the service provided!

  • *****

    Excellent job fixing my pool heater. Thank you

  • *****

    Thank you butch , now i can enjoy my 4 th in my new , used spa. Butch was really nice helped me with the problems i was having definitely will recommend him to friends ,great service and affordable!!!!

  • *****

    My friend in Hesperia used this service Butch came out to fix the pool pump & she was amazed he had the parts with him instead of special ordering it like other pool repair services Extremely knowledgeable and friendly

  • *****

    My pool became clogged in both lines. Did not know what to do or who to call. I looked online and saw the reviews Butch had, so I decided to give him a call. So glad I did!!! Butch was out the very next day to service the pool. He came in the morning then again a couple hours later with the equipment he needed. He cleared one of them which is a big relief. He was a very nice man and honest, which is hard to come by these days. I am glad to have met him and will be using him again in the future to install a heater. Definitely would recommend him

  • *****

    Butch came out to take a look at our Jandy pool control and quickly solved our issue! Nice guy and so was his wife when I called to schedule service! Thanks I appreciate your time and energy:)

  • *****

    Was great butch came out to my house looked at my pool equipment diagnosed problem gave me a run down of problems explained what caused the problem and how to fix it gave me a price he fixed problem's pool work's great I have used Butch's service 5 times over the years and every time he does a good job I would definitely recommend him ... Thanks butch for your great service...

  • *****

    Had a problem with my jacuzzi motor not engaging. Butch quickly identified the problem as the air switch and replaced it. Highly recommend for good, friendly service.

  • *****

    I highly recommend these people ! I was very happy with everything, the work, the pricing, and the service !! This guy(Butch) is a pro! I understand why, all the 5 star reviews. In these days, with so many flakes around, it was REALLY refreshing doing business with Butch and Caroline ! THANK YOU SO MUCH !!!

  • *****

    My pool became clogged in both lines. Did not no what to do or who to call. I looked online and saw the reviews Butch had, so I decided to give him a call. So glad I did!!! Butch was out the very next day to service the pool. He came in the morning then again a couple hours later with the equipment he needed. He cleared one of them which is a big relief. He was a very nice man and honest, which is hard to come by these days. I am glad to have met him and will be using him again in the future to install a heater. Definitely would recommend him

  • *****

    We used Butchs pool and spa repair very professional I was told we needed a new a new heater and my service call was only 125.00 dollars I will never use any pool service again. HE WAS WONDERFUL VERY KNOWLEDGEABLE AND NICE 5 stars plus

  • *****

    Great guy, honest, no nonsense approach reliable, and affordable. So glad we found him!

  • *****

    Fantastic Service!
      Butch and Carolyn are great! We thought the motor went out in our pump and were going to try to fix it ourselves, but called Butch's instead. We are so glad we did! Carolyn gave us helpful information and Butch saved us a lot of money by detecting a pressure leak instead. They were very knowledgeable and took time to explain maintenance and proper care and even made sure the heater was working and running properly! They moved their schedule around so they could come at a time that we were home. He gave us a fair price and provided great and friendly service. Butch's pool and spa repair will be our go to service should we have any other issues or questions.

  • *****

    LIFE SAVER!!!!
    I was to have a full house for Father's Day and my spa/pool heat went out!  I frantically went online and found Butch's number.  I called his wife, Carolyn, who after giving me several numbers to try because they were swamped, ended up working magic and Butch came out and within 10 minutes, everything was working!!!  I have never dealt with kinder people in my life.  Butch knows what he is doing and saved my party!  Carolyn, his sidekick, is an angel and they are on the top of my list for pool/spa repairs!!

  • *****

    I have used Butch's pool service on several occasions.   Very trust worthy, knowledgable and will not tell you that you need something you don't need.  Butch is the only guy I will call for my pool.  He's very honest and that's hard to find.  Prices are good

  • *****

    what a delight
    I encountered one of the best personalities in the high desert (if not the best) Mrs. Butch.
    Mrs. Butch was attentive, informative, polite, and gave me a service that even in a Rolls Royce dealership is hard to find.
    everything I was promised was kept including: visit, estimate, in writing follow with a phone call and then
    a very fair price.
    god bless you Mrs. Butch
    I recommend this company as a A+++

    Michael Goldberg

    unitedbuildersusa.com

  • *****

    Butch and Carolyn are the best. He is so knowledgeable and has reasonable rates. Communication is excellent and response is fast. Would recommend highly!

  • *****

    Butch and his wife are awesome. He kept coming back to make the repair right. My spa is great now! great price! Thanks butch!

  • *****

    The service was great and quick... Butch fixed our spa heater on site the same day and for a reasonable price!! He didn't try to sell us new equipment he said it was better to repair our old!! He answered all our questions I will be recommending him to everyone I know!! Thanks Butch!

  • *****

    Amazing pool repair service!  I discovered Butch initially through my home warranty company when my pool pump motor went out.  He was quick to respond and fixed everything perfectly!  Today, I nearly had a disaster on my hands when the gardener inadvertently cut wires to the system (while it was running) and nothing was running.  I had saved Butch's number and called him right away.  He responded within the hour and pulled the panel, tested everything.  Luckily for me the motherboard had not blown, only a fuse!  Everything fixed - Hot summer weekend with family in from out of town saved!  I can't imagine who else I would have called.  I have complete faith in him!  He's awesome and he knows what he's doing!

  • *****

    I bought a house with a broken pool heater, I had three different companies come out and tell me I needed a whole new heater about 3000.00... Yikes So today in a last ditch effort Butch's Pool and Spa repair was out here and turns out my problem was a broken pressure switch... 67.00 part.. I was completely impressed, He fixes all kinds of pool equipment issues...Honest and reasonable on the price AMAZING!!!!! Butch's Pool and Spa repair..

  • *****

    Oh my goodness I am so happy with the service I received from Butch.  My husband call them to come out and check our pool system it has not been operating at all for a month or so. Butch came out while I was at work correct the problem and discuss pricing with my husband over the phone. Spoke to my husband about this he told me that Butch and his wife provided the best customer service he has ever experienced he would definitely recommend their services two others. I was so happy to hear that I was even more impressed that the repair was done without of being home and the part that failed was also there. I can't wait to meet this gentleman tomorrow when you come to pick up his payment. I told me I could not believe that someone would trust their new customers in the manner.  Do the work then get paid 24 hrs later..This is unheard of today. Keep up the great work. .you have my vote

  • *****

    They came out quickly. Went right to the source of the problem. Replace the part and gave us suggestion on some heater repairs tips. He is trustworthy and I would have him out again. Excellent service!

  • *****

    Our pressure was almost zero, it was July 1st, I have had horrid experiences with "Pool Men"   I called Butch, figuring I would have to leave a message, but his wife answered and assured me he would be here July 2nd....and to my delight he WAS!!!! And a REPAIR man...not a "Pool Boy"  He looked at my pump and had it fixed in1 1/2 hours for under $200.00....AMAZING!!!!  He told me my motor was going ( it's almost 11years old, so no surprise there)  Gave me a complete cost and to call when it does!  I would HIGHLY recommend him to anyone needing a repair...He does not sweep pools, or clean them, that is what the "Pool Boy" is for!  He knows his stuff...I am thankful to have found him!

  • *****

    Really appreciated that Butch arrived when stated, and that he worked quickly & honestly.  I also appreciated his words of advice in keeping our pool working well.  I will definitely use his pool service in the future.  Thanks so much for getting our pool ready for the 4th!

  • *****

    Excellent communications as they let us know that he would arrive a bit earlier than the scheduled 10am.  We have a new jacuzzi we got from a friend and wanted a health check done before starting regular use.  He examined the system, fixed a sticky ball, advised us on care and service.   He even talked us out of some expensive additions (second pump, ozone) we considered adding since our spa was prewired.  

    Great fast and friendly service.  Will be using him for all our spa needs.  Cash or check only for now.